Carvana Nashville

So far my experience has been overwhelmingly positive. I was able to locate the vehicle I wanted and start the purchase process online for it to be delivered. I appreciate the ability to look for what I want specifically without being led to a more expensive vehicle or something the salesperson is pushing me towards. This is why I chose Carvana to begin with. The purchase and loan process was simple. I was offered terms that were comparable to the offers elsewhere. I was able to schedule my delivery for 3 days after the purchase was complete. The window was from 9 AM to 11 AM and I received a call at 8:45 or so to let me know that they would be there around 9:30. They ended up about 15 minutes early. The initial inspection and test drive revealed no issues that were not already disclosed. No rust or corrosion present, which is surprising considering the vehicle's prior location. So far I've had the car in my possession for about a week and there have been no issues with the car whatsoever. It's lived up to my expectations and exceeded them in some regards.

This was an incredibly efficient and wonderful experience from beginning to end, EXCEPT, it has bee 2 days and I cannot seem to get a final receipt! I've spoken with an advocate twice and the last one, lovely aas she was promised me a call back (email) with help since what she tried to send me could not be opened or downloaded! So, I am still waiting.......she was getting technical help which is yet to be heard fron! Everything went so well, but I am concerned without having a finalized bill of ale & receipt as my driver & advocate both told me would happen?

Start with backstory, this is my fourth overall experience with CARVANA Nashville. I have purchased two vehicles prior and sold one vehicle to them previous to this purchase. 10 days ago I was delivered a 2020 dodge ram. Truck was delivered on time and paperwork was effortless. Truck was dropped off and delivery was completed before I could test drive. Immediately I had issues. First the truck was not detailed at all with mud splattered down the sides from the tires and the car smelled of old smoke. The interior had not been detailed as there was still pet hair on the fabric from the previous owner. There was two chips in the windshield that were not on the website as well as some weird black spray that was on the windshield interior and covering the drivers side air vent. Starting the truck the parking brake warning light would not go out, the parking brake lever was loose and causing this. The driver’s side headlight/turn signal had a warning that it was out upon startup. This was also causing the fast turn signal sound in the cab which would also make the radio go fuzzy every time the turn signal blinked. Bodywise it appears that the fenders were hot-glued on. I drove the truck about five miles then parked it in the driveway and called carvana to return. This was a simple call and quickly an appointment for return was scheduled for Tuesday from 5 pm to 8 pm (today is Sunday). I agree and make plans to be home that day. Tuesday comes and I back the truck out of the driveway and into the culdesac for pickup. There are oil spots on the driveway where the truck had been sitting. Good thing I’m returning this. I wait and wait. 6:30 and no call yet so I call support, wait 54 minutes to speak with an advocate. Rasheed (awesome dude) told me my pickup had been cancelled and rescheduled for Friday. It is apparently carvanas thing make up their own return days and not notify the person. We spoke at length about how to get this thing out of my drive way. I even offered to drive my own car down to the hub and sign the paperwork for pickup because I couldn’t be at home during the times available. No comprise from carvana, their way or no way. I reschedule for next Wednesday for the same time. During the following days I called carvana daily to ensure my pickup date and time. Each time they claimed to be on schedule. Wednesday at 11:30 am, voicemail from AJ at carvana letting me know he would be leaving to pick up my car around 3 or 4 and if I have any questions to call the main line. When I got off work and on the drive home, I called the main line again to confirm since I hadn’t heard from AJ. Advocate states my pickup had been rescheduled for Friday. 🤯🤯🤯 What!?!? I immediately escalate to a supervisor and was not met with any immediate resolution. Now I am scheduled to have the truck towed away and I am not very optimistic. I’m going to have to pay to have the oil spots cleaned from my drive and cover the extra god knows amount of days for insurance coverage because they can’t keep their word. It’s not even about the money, it’s the principle. This is all unacceptable and a joke. Repeat customer lost and apologies aren’t accepted.

I never imagined I'd be writing a review like this. After weeks of researching vehicles, I purchased a 2025 Mazda CX-50 Hybrid Premium Plus from Carvana. The buying process itself was smooth, and I was genuinely excited. I drove the vehicle home on about a one-hour drive and absolutely loved it. The adaptive cruise control, comfort, safety features, and overall driving experience convinced me I had found the perfect car. When I arrived home, I realized I had left my phone in the car. I opened the door to grab it and immediately saw German cockroaches. Not one. Not two. Numerous adult roaches and baby roaches. It was an active infestation. This wasn't a random bug that flew into the car. It was clear the infestation had been there before delivery. I immediately contacted Carvana and initiated a return. The vehicle has been towed back because I refuse to risk bringing German cockroaches into my home after working so hard to build a clean, safe environment for my family. My biggest concern is that this vehicle was apparently cleaned, inspected, photographed, listed for sale, and delivered to a customer in this condition. That should never happen. For anyone considering this specific vehicle, please inspect it very carefully before accepting delivery. Vehicle: 2025 Mazda CX-50 Hybrid Premium Plus Sport Utility 4D VIN: 7MMVAAEW1SN139176 I'm incredibly disappointed because I truly loved how the vehicle drove. Unfortunately, no matter how great a car drives, an active German cockroach infestation is completely unacceptable.

I purchased a 2018 Hyundai Santa Fe Sport on 10/9/2025, and by the first week of December I started having having major engine issues. I took it to a Midas in Hermitage, TN, which a shop that is in the SilverRock warranty network. They told me that the issue was that the exhaust valve in the engine broke into pieces and broke one of the pistons. The mechanic told me I was lucky that the engine didn’t catch fire. I also feel lucky that my wife and daughter weren’t in the car. The manager of the Midas told me that it’s a super common issue with that model and they had six cars in their shop from Carvana with similar issues. The warranty company that Carvana uses, SilverRock, sent a refurbished engine from their parts supplier. It took six weeks to get my car back from when I dropped it off December 8th, 2025. The manager at Midas kept telling they would get started on it and then a week later, tell me that they haven’t done anything with it. They tried to charge me twice the price they had told me it would be. I finally picked it up the second week of January. Now six weeks later I’m having an issue with the “new” engine. Took it in to a different shop, now the CVVT actuator needs to be replaced. I’ve called SilverRock and they told me the warranty for the engine only covers if the exact same problem occurs in the engine that destroyed the first one and that I’m basically SOL. I called Carvana but just got a big ol’ shrug and they said that happens sometimes. So all that to say, that Carvana sells absolute Lemons, uses a shady warranty company, and they genuinely do not care if they sell you car that will catch fire and kill you. To end on a positive note, I like the commercials with Jon Hamm, just wish he advertised for a better company.