Rusty Wallace Toyota

We are like most folks and hate the traditional car buying process. Our experience with Rodney Maynard and Brent (finance) was not traditional at all. We had the best and easiest car buying experience you could hope for in 2026. Rodney listened intently as we looked at one new vehicle but quickly helped us to find what we would be best served by and what we really wanted. This was not a sales experience this was truly a great car buying experience. I highly recommend you visit Rodney and tell him the funeral director from New Market said to take care of you!! Ray Huffaker and his business partners run a great dealership ---Robert & Tammy Rutherford

5 stars across the board! In March 2026, I knew I wanted the brand-new 2026 RAV4 Hybrid XLE Premium, but finding one within a 200-mile radius seemed impossible. After several days of scavenging the internet, I saw that Rusty Wallace Toyota in Morristown had the exact trim, color, and specs I wanted listed as “in transit,” so I called and was transferred to the sales department. That’s when I got connected with Scott, and I’m so glad I did. This is my fourth new car purchase (and my first Toyota), so I’ve definitely dealt with my fair share of pushy or slimy salespeople over the years. Scott was the complete opposite. From our very first conversation, I could tell he genuinely cared about helping me get exactly what I wanted as quickly as possible. He walked me through every possible option: from changing factory interior/exterior details, to dealer trades, to Toyota allocations.. and even kept track of my backup color choices while reassuring me he’d get my preference without a problem. Sure enough, about a month later, my allocation request was approved with an estimated two-month completion date. I was quite literally jumping for joy! Then things somehow got even better: another customer ahead of me decided to purchase a different SUV before their RAV4 arrived, and their vehicle (I kid you not) happened to match my exact requested build down to every spec. Because of that, I was able to get my new RAV4 about 1.5 months earlier than expected! Throughout the entire process, Scott stayed in constant communication. He kept me updated on the vehicle’s location and expected arrival date, sent photos of similar paint colors and designs, and was always available to answer questions no matter the day or time. I never once felt forgotten or treated like “just another guaranteed sale.” When the vehicle arrived, it was ready for pickup within a day- such a fast turnaround. The test drive went as expected (the car is amazing), and the purchasing/trade-in process was even better than anticipated. Honestly, this was the easiest and most pleasant car-buying experience I’ve ever had. The negotiation process felt relaxed and stress-free, and everyone treated us fairly and honestly. I also want to recognize Brent, the F&I Manager in Finance. He was incredibly pleasant to work with and treated us like people instead of customers to squeeze money from. If it’s not obvious already, I truly appreciate the level of service and care I received from Scott and the entire team at Rusty Wallace Toyota Morristown. They absolutely earned my trust and future business. I’m officially a Honda-turned-Toyota girl, and I fully plan on doing all my future business with the Morristown location.

I recently purchased a 2026 Toyota Tundra Limited and had an excellent experience working with Mr. Dylan at Toyota. From start to finish, he was professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer all my questions, explained the features of the truck clearly, and made sure I felt confident with my purchase decision. The buying process was smooth and stress-free, with no pressure or games — just honest communication and great customer service. Mr. Dylan went above and beyond to make sure everything was handled efficiently, and I truly appreciated how easy he made the experience.

We had a great experience with Rusty Wallace Toyota from start to finish. Our salesman Cody done such a great job taking care of us and helping my grandson get the car he wanted for a price we could afford. We will be back when my granddaughter is ready to buy. Thank you guys so much!

The experience that I had purchasing my first car was no less than extraordinary. With the help of Mike, Nate, and the guy that I call a dear friend of mine, Owen. It was a personal experience and did not feel like a transaction at all. It was welcoming and I know that I can trust that they all took care of what I was looking for and guided me through the process without trying to "sell" me anything. I want to say thank you and know that I will be back.