James Corlew Cadillac

I'm going to start by saying that my first review I was not happy but after all sometimes correction can be done. I truly appreciate Jason Blurton executive manager corrective action going above and beyond. Thank you so much , also it was great to see our favorite salesperson (Johnny Farrah) bring us our loaner car. This was my expectations of service and detail with a Cadillac thank you so much we will see you soon.

Update** I spoke with the general manager on 03/01/2022. He was respectful, understanding and wanted to resolve the issue immediately. The issue turned out to be a mistake on enterprise regarding the rental vehicle. The general manager went above and beyond with what I expected to come of this review! Let's start off with I had an appointment scheduled for service at 9a.m on 02/25/2022. When I arrived I was told that the person on the phone had accidentally canceled my service and that they will try to fit us in. The car needs a major repair under warranty and the dealership said they scheduled a rental car for us to pick up on Sunday. Lone behold there is no reservation for us at enterprise and now I must take the day off and lose 300 to pick up the rental on Monday when they fix the reservation

I want to give a huge thank you to Carlene Townsend on the used car lot side. I 1000% recommend her. Her kindness ,patience, and understanding to our difficult situation during our transaction with her was absolutely amazing. She went above and beyond to make sure we left the lot that day with the vehicle we wanted and given the circumstances her not the manager had to do that for us. We’re so grateful and thankful to you Carlene for taking good care of us, I’ll send everyone I know looking to make a purchase in your direction.

My wife and I were in desperate need of service due to vehicle issues and Brandon (Service) stepped up and helped us considerably. He walked us through the process, kept us in the loop throughout the ordeal and really was a source of confidence and professionalism. He turned a bad situation into a positive experience !! Thank you again for the help.

My overall experience was a good one. The auxillary staff and management team seemed to pick up the ball when they needed to in order to make me happy. I was a little dissatisfied with the sales side of things. The knowledge base was not very good and the follow through on things that I requested was lacking. If it was not for the sales manager,Tony, I probably would have walked away from the deal. My sales person was a nice enough guy, I just felt like he was too busy to be detail oriented in the way that I needed. I came into the dealership having selected the vehicle online, knowing that it was what I wanted. Yet, the process still seemed to take way to long from start to finish. Honestly felt generally satisfied overall. That satisfaction went down a little when I took the GM survey and realized that several things that probably should have been done or explained were not. At the end of the day, I came there because I was able to find exactly what I wanted in a truck. I did not have a bad experience in any way, but there was room for improvement.