Gateway Autoplex

I don't know about most of you, but in general, my dealings with car sales people have been notoriously bad. With that said, its a brand new generation of folks out there and Shannon Kelly's leading them with all the traits I used to think that particular profession lacked. Though she couldn't help me, she remained gracious and kind, even going as far as making a few suggestions about where I might find what I needed....any one in customer service willing to loose a potential client by sending them where their needs will be best met is a rock star to begin with. But she went a step further and checked in later to make sure all went well. Seriously, above and beyond and as soon as I think Gateway has something that fits me, I'll be right back reaching out. She's made sure Gateway is the first of 3 places I'll ever recommend to someone looking for a car in the area.

Shannon Kelly is beyond the best. She made it happen for me to get a brand new car. A honest reliable dealer and works with true integrity! I highly recommend her. I definitely am going to continue my business with her through gateway autoplex.

We had a great experience with Matt he took all of our requests and looked for what would best fit us. He was friendly and very patient with us. We left there with a car my husband has been after for awhile now. I recommend giving him a call!!!

I had the luxury of working with Matt Hansen and he found me the exact truck I was looking for in a matter of minutes and helped with financing. Great communication, no pressure and made everything very easy. Love the truck and would recommend Matt and Gateway to anyone.

Avoid Gateway Autoplex. In August 2025 I purchased a vehicle from them and also purchased a service contract for $6,999.00. The same day I brought the vehicle home, a safety-related system (emergency SOS) was already malfunctioning. This was never disclosed prior to purchase. On March 23, 2026, the vehicle had a failure involving a major system module. Repair cost: $2,383.69. The service contract company (Fidelity Warranty Services) denied the claim and refused to provide any written explanation. Because I purchased my car and service contract from Gateway Autoplex, I reached out to them for assistance. I was not expecting Gateway Autoplex to pay for the repairs, but I had an expectation that they would help me pursue payment through the service contract. I expected basic customer support and assistance in navigating the claim, since they sold me this service contract. I couldn't even get that far. Gateway Autoplex was completely unresponsive. I called multiple times, was left on hold, once for 7 minutes, was told someone would call me back, and never received a single return call. The person answering the phone would not connect me with anyone who could help. I even requested to speak with ownership--no response. To make matters worse, shortly after purchasing the vehicle, I was told by the Service Manager that the vehicle had not been properly inspected before it was sold. Because the car sold so quickly, it was not inspected. This experience raises serious concerns: *Selling a vehicle with a safety system malfunction on day one. *Charging thousands for a service contract that does not deliver. *Refusing to provide documentation when denying a claim. *Providing no customer support or assistance after the sale. This dealership took my money and offered no support when there was a problem. They did not stand behind their product. Proceed with extreme caution if you are considering a purchase from Gateway Autoplex.