Fastlane Automart Inc.

Mo, Rika and the Owner were awesome!! My experience with purchasing my Jeep Cherokee was quick and easy! They all played a part of getting me in the SUV I liked and approved!! My Jeep is clean inside and out. My Jeep is good on gas, drives good and no issues! I have already recommended them and will definitely purchase from them again!

The best used car lot in Cleveland. Rika was my sales rep, she got me in a beautiful nicest car for the money I had. She went over and beyond to make sure that I was happy with the final sale price. I reconmend this place to anyone who needs a nice used car at a good price. I am fully satisfied with my car. Thanks a lot Rika.

Awesome experience! From the moment we walked in, Mo made us feel confident that he could help us! He and Rika were friendly and took their time with us. We felt important and at no point did we feel pushed into a higher sale. They stayed within the parameters of what we wanted and we drove away in a beautiful 2013 Ford Escape! Highly recommend going and seeing them and you will never feel that your financial situation or credit is not good enough. Thank you Mo and Rika!! ~The Pells

This probably won’t read like a typical car dealer review… and that’s exactly the point. My partner and I were in Cleveland for my GI surgery at the Cleveland Clinic, about two hours from home. In between pre-op appointments, our 2004 Volvo suffered what appeared to be a catastrophic failure, likely a timing chain at the end of its life. That Volvo had actually come to us through a trade with a mission in our hometown. We had donated some masonry work and they gave us the car in exchange. Because it came from Florida we gladly accepted it, and honestly, that car turned out to be a blessing. It gave us safe transportation back and forth to Cleveland Clinic for several years. So when the car finally gave out while we were in Cleveland, we ended up at Fastlane Automart. Yes, we did purchase a nice car, and the team at Fastlane also helped us secure a loan for the remaining balance at a great interest rate. They even took the Volvo off our hands and absorbed the cost of dealing with it so we didn’t have to worry about disposing of a broken vehicle while we were in the middle of medical appointments. But the human side of the experience is really what stood out to me. Mo and my partner ended up having a fun conversation about our adventurous trip and bits of life while I was quietly surveying the room. That’s when I noticed something unusual… footprints on the wall. My casual comment about them turned into a funny and unexpectedly revealing conversation. It turns out those footprints are the owner’s. Apparently when things get stressful, he ends up pacing and bracing himself against the wall while working through problems. As a fellow business owner, I understand how difficult it can be to balance customer expectations while also trying to keep a business afloat. But I don’t think of those footprints as stress… I think of them as anxiety in the best sense of the word. To me, anxiety often comes from caring deeply and wanting to do things right. That care showed itself again when I overheard a conversation where he had apparently been assigned “traffic police” duty for a relative learning to drive… I won’t reveal too much for risk getting anyone in trouble at home, lol. The funniest moment came when the footprints were pointed out to him. The look of surprise on his face still makes me chuckle. Apparently his wife notices them every time she walks in and just shakes her head, but it was like he was seeing them for the first time. Honestly, I don’t think those footprints should ever be wiped away. They should be framed. They represent something important… the care, the responsibility, and the integrity that come with running a business and trying to do right by people. Yes, we bought a car. Yes, they helped us with financing. Yes, they even took care of a broken vehicle so we didn’t have to worry about it during a stressful medical trip. But what I will remember most is meeting people who clearly care about the work they do and the people they serve. Thank you to EVERYONE at Fastlane Automart for turning what could have been a very stressful situation into a moment of kindness and humanity. It meant more than you probably realize.

Ricka went above and beyond to help me get back driving. Appricate your honesty and keeping your word. Thanks