Sanders Ford Inc

We were traveling across the U.S. from Texas in our old 2008 Ford Taurus which we loved until the air conditioner went out. With multiple attempts to fix and failure, we found ourselves at Sanders Ford amongst a family of people (mostly ex-military) who took incredible steps to get us back on the road quickly so we could make our commitment to pick up family at the airport in Richmond. We had no plans to buy a vehicle when we started this trip - emotionally, financially, or just plain logistically. But this team helped us through what felt like a dream vacation gone bad. We ended up purchasing a vehicle and felt well treated, cared for, and most importantly to us on the road again in a car that we truly like and feel is a great value! We can’t offer enough “Thank-You’s” to the whole Sanders Team team: - The 1st welcoming young lady that greeted us in the sales room before they were even officially open (sorry, in our angst, We don’t recall your name and it was before 8:00 am) - Cassandra Hubert - also an early to the office early worker- bee who was taking care of payroll, but came out to get us lined up with a test drive, car fax, and some initial paperwork to be able to test drive a vehicle and line us up with our captain of the day… - Jessie Leyble who was great: He worked hard AND FAST to help us get through all the logistics AND started us off with a full tank of gas. His steadiness in helping us through the decisions and options was just stellar. He also assured us even the owners were aware of the plight of our travels and were there to help. -Steve Flores: Our service manager worked quick and fast to get our chosen car ready for our journey. He came and offered his overview of the mechanics and hurried the many steps to get the car ready for its trip on to New York and back to Texas - Stephen DeLong - Our finance, insurance, and out of state paperwork, technical, and insurance guru All of this team worked seamlessly together to help us get through what might take at least a couple of days into just a few hours! We can’t say “Thank you” enough. It wasn’t ’until we were on the road that my husband showed me the key-fobs on blue and pink lanyards that Sanders gave us to not lose our keys. Truly an overall sweet ending to what kinda felt like a nightmare…but with a so happy ending!

Kaela was absolutely amazing! She made buying our Expedition easy, stress-free, and actually enjoyable. She was knowledgeable, honest, and went above and beyond to make sure we got exactly what we wanted. If you’re looking for a great experience, ask for Kaela. Highly recommend! I had to add Steven in finance to this review. He was funny and quick but hit every important detail. He was training a newly promoted finance team member and she was great as well!

I had an excellent experience buying my car today from Sanders Ford of Jacksonville, and Gaston made the whole process easy and enjoyable. He meet us with a smile and handshake. He was friendly, knowledgeable, and never made me feel pressured. He took the time to answer all of my questions, explained everything clearly, and made sure I found the right vehicle with the best rebates. His professionalism, honesty, and great customer service really stood out. If you are shopping for a vehicle, I highly recommend asking for Gaston at Sanders Ford of Jacksonville. Thank you again for making this such a smooth and positive experience.

I went in for a service for my 2023 bronco sport and thanks to Gaston and his wonderful customer service left in a brand new 2025 bronco sport! He has such an optimistic great spirit about him it made my whole day! Would definitely recommend you go see him!

I would give Sanders Ford zero stars if that were an option. My experience with this dealership, combined with my opinion of newer Ford vehicles, has been extremely disappointing. The newer Ford vehicles feel overpriced and, in my opinion, the quality does not justify the cost. Too many modern Ford models have reliability concerns, expensive repairs, and an overwhelming number of recalls. A vehicle should be built to last, but many newer engines and components seem to have serious issues well before reaching the mileage customers expect. The service department has also been a major disappointment. The service packages are overpriced, communication is average at best, and repairs often took much longer than originally quoted. On top of that, my vehicle was returned with the interior left dirty, which shows a lack of attention and respect for the customer’s property. I also disagree with Ford’s recommended maintenance intervals, especially pushing extended oil change intervals that I personally believe are too long for protecting an engine over the long term. Customers spend a lot of money on these vehicles and deserve better guidance, better service, and better reliability. It is frustrating to see a company with such a historic reputation fall so far. Ford was once known for building dependable vehicles and representing American manufacturing at its best. Today, the experience feels like the focus is more on selling expensive vehicles than delivering long-term quality and customer satisfaction. Based on my experience, I cannot recommend Sanders Ford or newer Ford vehicles. If long-term reliability and value matter to you, I would strongly consider looking at brands with stronger reputations for durability and ownership costs.