AutoFocus

Just purchased a pre-owned Toyota from James, and could not have been happier to be his customer! We had been looking at one overpriced junk car after another at other dealerships, and were so frustrated. Decided to take a chance here, and it really paid off. While test-driving the vehicle, warning lights went off, and when we mentioned it to James, he replied immediately that the car could not be sold until repaired and in a safe, warning-free condition. He called us when done, everything we were promised, we got, and in return, he has our loyalty. We will always call on James and Auto Focus when we are looking for a vehicle, and will recommend them to anyone and everyone! We appreciate the sincerity and trustworthiness.

We just purchased a 2012 Prius from this fantastic business. Jim, James and Sandra provided us with an amazing level of service and personal touch. The entire process was low-pressure and casual, but yet, very informative. They clearly put a lot of thought into their inventory & pricing, as this car was approximately $800 below the CarGurus price. I highly recommend giving this place a look when buying a used car!

Let me start of by saying I was hesitant when I found a car of interest four hours away from home. I took a chance and called up Auto Focus regarding a 2007 Accord Sedan with the v6 and 6 speed manual transmission. I spoke with James and once I told him where I would be driving from to take a look at this vehicle, he said to let him know once I was on the road and he would personally make sure it would be on the lot once I arrived. Right then and there I knew I was dealing with a dealer unlike most others. So I left work early two days later, called James and headed that way in the pouring rain. Once I arrived, I met with James and he handed me the keys and requested I check it out and test drive it. There were a couple issues I had with the car and James immediately offered to purchase the parts and ship them to my house. I've bought many vehicles and have never had this offered to me, especially since most used cars are purchased "as is". By this time, it was minutes shy of closing time. Without hesitation, James, along with a co-worker, stayed over about 35 minutes to wrap up all the paperwork and ensure everything was taken care of! Two weeks later, I received OEM parts in the mail! To be honest, I was expecting aftermarket parts, since we didn't specify this during negotiations. From the initial call to Auto Focus to now, I am more than pleased with my car buying experience. When it's time to buy a car in the future, I will definitely check out their inventory. I hope this review finds you well and hope you have a great experience like I did! Erik

I'm located clear across the country (Idaho) from these guys. I'd been looking for a very specific pickup truck for awhile and Auto Focus had it. Through email and phone, James and Jim were very accommodating and patient with me through all my questions (since I was buying a vehicle sight-unseen from so far away). They even took additional pictures of the vehicle for me on areas I had questions about. Upon negotiating a price, they were again patient as I roped them into the shipping/transport/delivery process. I choose Montway transport and I had my truck in less than a week. A great experience given all the variables and distance. Thanks guys!

Wish I could give 0 stars. Upon arrival, it was evident that the Toyota car had many minor dents and scratches along with rust under the hood that was not mentioned nor pictured in the post. The sales man, James I believe is his name, told me that every car has rust and corrosion and discouraged me from taking it to a dealership to have it inspected. I still took it to a Toyota dealership with certified technicians who performed a pre purchase inspection. The CERTIFIED TOYOTA TECHNICIANS found 14 scratches and dents totaling 790$ to fix, along with informing us that the car NEEDED an additional 600$ worth of repairs immediately. I gave James proof of all of this and he laughed and said that it’s not needed and there is nothing wrong with the car and that the CERTIFIED TECHNICIANS were trying to upsell me on a car that is not mine and in an area I do not live in. This man also told me that no one has negotiated car sales since the 90s and that if I rely on the Kelly blue book value that’s “my fault”. He also said that I shouldn’t have gone to this specific dealership, laughed, and said “that makes sense”, despite the dealership employees and experience being competent, thorough, professional, and kind. While we were calm in the face of blatant condescension by a man at least twice our age, another older man began yelling and making eye contact with us through the glass windows of the office. This man who never introduced himself nor was part of the conversation, then proceeded to swing the door open and yell at us for “wasting everyone’s time”. They were extremely rude and constantly lying. I would have bought the car at full price after attempting to negotiate but changed my mind after we were treated so poorly. Do not trust these people, they are not professional.