Mark's Auto LLC

Marcs Auto has been amazing throughout my car journey. I will never go anywhere else for a car. Yes it's a buy here pay here but it's the best customer services and they have very reliable cars!!! 10 out of 10 I highly recommend!!!

The secatary lied saying I only gotta pay 58 and get my tags I go up to dmv they want the 58 plus 136 and she saying only can reimburse 46 when they suppose to get the tags but didnt

*WARNING * Do not walk, RUN away!! DO NOT spend your hard earned money here!! No more than a week after I left the lot the check engine light was on, I contacted Mark and was told it’s probably just a “bad O2 sensor” and “it won’t affect the drivability of the car” so I should just continue to drive it (unless I wanted to pay to get it fixed myself after only having the damn thing a week). So I continued driving it and of course the more I drove it the worse the driving experience became (SN: the job I have requires frequent travel so I was otr a lot). Took the car back to him twice, first time he barely checked the car out then just brushed me off telling me “well it is a used car” as if I somehow was too mentally incompetent to know what I had purchased. The second time he kept it for a couple days, told me multiple people at the shop drove the car but couldn’t find anything wrong with it, Then followed up by again insulting me claiming that I may just be making up problems with the car cause I didn’t like it… The final straw was the damn car cutting off on me going down the interstate. Even when I called and told him what had happened he was very passive and condescending! The whole experience was the worst I have ever had with any dealership EVER! No accountability, no reasoning or empathy, just arrogance, and passive aggression with no sense of conflict resolution! Even threw the car problems I made my payments on time (if not early) I tried reasoning with them and just asking to be swapped into another vehicle but was told that I would have to fork over an entirely new deposit as if money is just so easy to come by (guess it does if you’re in the business of scamming folks) keep in mind at the time of that conversation I had not even reached 90 days with the car. Moral of this story between the down payment and the 4 months of payments I’m out $3700 and have to start over from scratch while he throws a band aid on a clearly dying car and prepares to scam another person out of their hard earned dollars.

I called in to talk about meeting up to look at a car. Super lovely lady over the phone was super helpful until that goober, Mark picked up the phone. He was insanely rude and told me that I was wasting time and if I was interested I should just come in. I hope Mark gets fired for his rude and demeaning comments about my mother.

Very unprofessional made arrangements to get pay my car note. Which I was gonna be a week late I was behind months or anything so I told them I can pay it the following Wednesday when I got paid it wasn’t even noon when he repo it i called them to find out what happen to the arrangement we talked about about through text messages just last week. Office help couldn’t give me reasonable answer. Only thing she kept saying people lies to us all the time. But I didn’t lie I made arrangements to pay you next Wednesday and it Wednesday. She very unprofessional got loud with me talking who gonna pay my bills and my kids I’m like you the only person who have bills and kids I work an arrangement with you and you guys did the opposite. Then she hung up on me. When I went to get my belongings out the car I wasn’t rude I was over it . Then he (Mark) proceeded to walk towards me he pop the hood and starting to look at the car. Then he looked towards me and say if you ever want another car come see us. Umm no sir thank you. I honestly recommend you to look elsewhere.