North Jersey Auto Group one

had an amazing experience at North Jersey Auto Group! Joe and Natalia are the best—friendly, professional, and truly focused on making the car-buying process smooth and stress-free. They took the time to answer all my questions and helped me find the perfect vehicle at a great price. If you’re looking for a trustworthy dealership in Newark, I highly recommend stopping by and asking for Joe and Natalia!

I had a great experience buying my car from this dealership. The staff was professional, honest, and easy to work with from start to finish. They answered all my questions, didn’t pressure me, and made the whole process smooth and straightforward. The car was exactly as described, and the pricing was fair with no surprises. I’d definitely recommend this place to anyone looking for a reliable used car and a stress-free buying experience.

First and foremost I would like to say my overall experience was not horrible. This dealership does have to work better with communication and professionalism. I live a little farther so I can’t just come to the dealership so via phone ,email etc is my best bet but calling for multiple days without a response Definitely not a good look for the company. I encountered two situations that could have been easily solved with simple communication 1. I bought my car march 6 2026 it had smoke coming out the vents by march 8 2026 I called , we figured out a way to get my car down since I’m 2 hours away. My car sat there for 2 weeks I called multiple times to get an estimate date when my car would be finished and when I did get ahold of someone (Alex) he told me to come that following Monday I get ready to go about an hour into my drive I called to say I’m almost there and the response was the part didn’t get shipped and my car had be there for already 2 weeks! luckily the dealership did fix my problem which I’m grateful for my car is running well and this place has the potential to become even better with the fixing of communication I am reaching my 30 days with my car and I need to know if my tags were there or did they get shipped out and still no response I have been calling for weeks now and my tags are soon to be expired in 2 days. When I call they realize it’s me and hang up. I get someone else to call they will answer just doesn’t add up. And just a tip when selling a car you should show the car’s best features add what you like about the car make the buyer want the vehicle. Clean the vehicle thoroughly I had trash in my trunk. And make sure the gas is above a half or full when someone purchases the vehicle ( Joe gave me $20 for gas since I brought it up My car has a few minor issues but overall they sold me a okay car.

Fast an reliable good customer service need a car asap this the place to go good deal an much more

SCAMMERS!!!!! Please take this as a warning to save yourself money, time, & frustration. This is about the most dishonest dealership I’ve had the displeasure of coming in contact with. I was interested in the 2014 Cadillac CTS (VIN # 1G6AS5SX5E0169639) white in color. I spoke with Joe and inquired if I could put a security deposit on the vehicle. They advised the security deposit was nonrefundable. I wanted to get a prepurchase inspection on the vehicle and they advised they would fix anything found in the inspection report. Before putting the security deposit, I sent and email with the agreed upon terms and he agreed so I felt safe putting a security deposit of $500 down. I was advised that the vehicle had been serviced. Turns out that it was either a lie or their mechanic is completely incompetent. The inspection report found the following. Evidence of a fresh oil residue is visible around the front valve cover gasket. A diagnostic scan shows the malfunction indicator lamp illuminated with stored code P2097 (post-catalyst fuel-trim system too rich, bank 1); one monitor is not ready. Sunroof shade folds in on itself, preventing sunroof from opening. Further diagnosis is needed. Computer system scanned: no problems with current or pending codes. No problems with live data. It is possible that some codes might be erased before we arrive, in which case some issues may be hidden. The inspector was unable to drive the vehicle as the dealership claimed they were too busy. I’m guessing they didn’t want the car driven as they knew the codes they probably erased would come back once the car was driven. Wasted 10 days of my time + $225 for the vehicle inspection. As agreed, I submitted the inspection report so they could fix the issues. From that day forward no calls, texts or email were received from the dealership. The salesman (Joe) I was speaking to was not working day, after day, after day, after day. Each day the person I spoke with said he’ll be in tomorrow. Day 4 after the inspection report they attempted to push a different car off of me. When I declined to look at another vehicle, they stopped answering my calls for days. One person answered the phone several days later and realized it was me and hung up in my face. I sent an email requesting a refund as they has failed to honor the agreement and no response. Guess who will respond to me (THE BANK). I contacted my card issuing bank and did a chargeback to get my deposit back.