El Ranchito Auto Sales

These ladies are great and easy to work with! And super helpful!! I went in told them what I wanted to test drive gave it to me asap.. drove it to my husband he came back with me and said we wanted it. Gave them my down payment and at closing lol sorry ladies and they told me will have it all ready for me tomorrow!! I'm so happy! Everything was super easy and a breeze❤

I had a great experience purchasing my VW Beetle from Karina. She was upfront and honest, with me. She was patient with my 1000 questions I had asked her about the cars. Really helpful, I came crying out for help. I had been car shopping for a while, until a friend told me about “Mi Ranchito” She let me test drive a couple cars, I saw the beetle test drove it. She told me everything was good with it. The next day I took my stepdad which he’s a mechanic, and he said the same thing Karina told me. I lost my proof of purchase and I was having trouble getting it under my name. All I did was call her, and by the time I got to the dealership she had all the papers ready for me. Year and a half later, I haven’t had any problems with my car. I’m so happy I went with Karina, unlike other car dealerships they try to just “make a sell”. I will 100% recommended purchasing a car at “Mi ranchito”, I will come back if I ever need a second car. I’ve bought cars from other dealership by far this is the best experience I’ve had. Whenever I go there to make a payment, she’s always so helpful and polite. I don’t dread coming in there, because I know I always get taken care of.

I do not recommend this place. I was originally told the down payment was $1500 and to come back the next day to sign paperwork. Upon signing paperwork, I was told the down payment was really $2000 and the remainder $500 was “deferred” to my 1st payment. So my 1st payment would be $500 instead $200 which was originally quoted. You should tell customers this upfront and not when you already have their money bc the down payment is non refundable as well.

I would give zero stars if possible...There was zero customer service skills. I just wanted to inquire about vehicles in my price range and the lady that I spoke to had broken English but was just unprofessional in my opinion. She said that if I could afford what they have I wouldn’t have to ask. She also said that I need to just come in and see because she didn’t have time to be on the phone answering silly questions....Just rude if you ask me...I don’t want to purchase a vehicle from someone like that anyway.

Be careful what you write here. If you are doing a negative review like I did they blast your information on here! I did a 1 star review because of the way Karina Zavala treated me and she decides to post my personal issues on here. Now, you would think they would know better regarding the privacy act but I guess they dont. Like I said she needs to be fired or go to training to help her not be so bitter towards the customers!