Herrin-Gear Chevrolet

We recently purchased a vehicle for my daughter from Herrin-Gear. The buying experience was second to none. Jonathan (Salesman) and Troy (Finance Manager) were outstanding. When the vehicle we wanted was not on the lot Jonathan put in the work and found the exact vehicle we wanted and had it at Herrin-Gear within 24 hours. The financing with Troy was easy, quick, and hassle free. From the time we contacted Herrin-Gear to the time we left with the vehicle, we were treated like family and that itself is worth gold! Thank you Jonathan, Troy, and Herrin-Gear for an incredible car buying experience. We will definitely be returning customers!

GREAT SERVICE!!!!! I love my new car and I’m so happy with everyone who helped me out!!!! Thank you soooo much!!!! I LOVE IT!

They were able to get my car serviced quickly without an appointment. Darrius was so polite and professional, making sure I had everything I needed. The waiting area was nice and cool but unfortunately did not have any coffee. It would be nice if they add that back.

I purchased a 2024 Chevy Malibu in February of 2026. The overall car is great, but the experience after and the charges that’s added and not explained sucks. After having the car 2 weeks the engine light pops on, took them forever to get the car and fix the problem. 2 weeks after that the car needed an oil change so I called and was basically told I had to pay out of pocket for that. When I haven’t had the car a whole month.. I was offered and extended warranty plan which I agreed to but they didn’t explain that it was 2500 extra dollars and would be added to the loan being financed for the car which would make me have to pay or 7000 dollars

I brought my 2015 Silverado 6.2L in for the advertised $84.95 oil change and tire rotation special. The service itself was completed properly. However, a mandatory $11.29 “shop supplies” charge was added that was not disclosed in the advertisement. The ad disclosed tax and oil over 8 quarts, but not a required additional fee. An advertised price of $84.95 reasonably suggests an out-the-door total around $90–$92 with tax. My final invoice was $106.21. After discussing this with management, I was informed the shop supplies charge is mandatory and cannot be removed. If this fee is routinely applied, it should be clearly disclosed in the advertised offer so customers understand the full cost before authorizing service. Transparent pricing is important, especially when promotions are used to attract customers. This type of pricing practice should be reviewed for clarity and consistency.