Parkway Toyota of Boston

We had a fantastic experience working with Yaro when purchasing our Toyota Highlander Hybrid MAX. From start to finish, he was professional, knowledgeable, and genuinely attentive to our needs. He took the time to explain every detail, answered all of our questions clearly, and made the entire process smooth and stress-free. Yaro’s honesty, patience, and excellent communication truly set him apart. We never felt rushed or pressured, and we left feeling confident and happy with our purchase. We highly recommend Yaro to anyone looking for a great car-buying experience. Thank you for your outstanding service!

Victor and Scott were great to work with. Parkway fits to your needs and is a great dealership to get your car with. We shook hands fast, and while the paperwork took a long time, Victor stayed with us and kept us entertained while the paperwork was done. Victor also answered over 100 questions I had patiently.

After we had agreed on price and a quote was emailed to me by the sales manager on Tuesday evening, then we scheduled for Saturday to come for the paperwork. Saturday at 9:18am, the sales rep called me to confirm my coming and I said yes, at 2:04pm another rep called to ask what time I would be there, I said between 4 and 4:30pm. At 4:11pm the sales rep text if I'm almost there and I said yes. I got there at 4:27pm, the rep that was assigned to me asked for my license and I told him I need to see the car that I came for first, then he said he want to grab the key from the Manager's cubicle, only to come and tell me that the vehicle that I had drive an hour to them has just been sold 5mins ago. I was furious and felt played upon. The manager then came to me while I was ranting trying to play their usual game saying they could get me another car as if I am a toodler and I doesn't know why I was there. I want to commend the effort of the GSM of Parkway Toyota of Boston,Tomas Sanchez, for ensuring a once disappointed customer ended up being HAPPY within a week. I earlier posted my review out of frustration of not being able to get the vehicle I had went there to purchase, but they made sure they got me a replacement within a week, and even gave me an additional discount on the new vehicle as form of compensation. The whole process went smooth, transparent and easy, and they didn't try to enforce any form of extended package on me, the way some other dealerships would do, to make more money off you. The sales rep, David Demosthene, who was assigned to me was really nice, friendly and helpful. He made sure the new car was registered, the same day that I dropped the check for them. This, I believe is the best way to treat and keep a customer, and I will definitely go back there for any future vehicle purchase. Thank you!

I had an excellent experience working with Obed Florimon. He was professional, knowledgeable, and incredibly helpful throughout the entire car-buying process. He took the time to answer all of my questions, explained everything clearly, and never made me feel pressured. What stood out most was his patience and genuine care for his clients. He made sure I found the right vehicle for my needs and went above and beyond to ensure I was comfortable with my decision. I highly recommend him to anyone looking for a trustworthy and dedicated car salesman.

This is the second car I’ve purchased from Toyota Parkway, and once again, I’m extremely happy. I especially want to thank Leonardo Monterrosa — he is truly amazing, kind, patient, and genuinely cares about his customers. He made me feel comfortable and valued, like talking to a trusted friend. Honestly, if it weren’t for him, I wouldn’t have bought my car, and because of him, I’ll always return to Toyota Parkway. I’d also like to thank the finance manager who assisted me (apologies for forgetting his name) for his professionalism and support. The whole team is excellent, even after the sale. I’m very grateful and highly recommend Toyota Parkway for an honest, respectful, and wonderful car-buying experience. I would especially like to thank Leonardo Monterrosa from the sales department and Cheryl from the service department. Their professionalism, kindness, and dedication have made every experience a positive one. As long as they continue to work at Toyota Parkway, I will continue bringing my vehicle there for service.