TRI City Auto Mart

I don’t normally leave Google reviews, but after our experience at TriCity Auto, I felt like I should. My boyfriend and I spent months looking for the right truck. We visited dealerships, looked online daily, and dealt with more than a few people who seemed to see a credit score before they saw the person standing in front of them. It was frustrating and honestly discouraging at times. Then we found TriCity Auto. From the moment we walked in, Thurman treated us with respect. He took the time to get to know us, understand our situation, and actually work to find a way to make it happen. He never made us feel like just another sale. It genuinely felt like he came to work determined to get my boyfriend into the truck he wanted, and somehow he pulled it off. I also have to give a huge shout-out to Brooke in the office. She was absolutely wonderful and made the entire process fun. You can tell she genuinely enjoys what she does. One of my favorite parts of this story is that Brooke and her husband were actually planning to buy the truck we ended up purchasing! Her kids had already named it “Gypsy,” and from what I could tell, they were pretty attached to it. We barely beat them to it, and Brooke was jokingly heartbroken. We promised her we’ll always refer to our truck as Gypsy in honor of her family. 😂 To me, that says a lot about TriCity Auto. Their own employees are willing to buy and drive the vehicles they’re selling. That gave me a lot of confidence in what we were purchasing. I’ve seen a few negative reviews here and there, but let’s be honest—that can happen with any business that deals with the public every day. The reality is that our experience was fantastic. TriCity has multiple financing options, works with people from all walks of life, and is NOT your typical little “buy here, pay here” lot pushing junk vehicles. We purchased a very nice truck that we’re incredibly proud of, and I’m grateful for the way we were treated throughout the entire process. If you’re worried that your credit isn’t perfect, don’t automatically assume you can’t get into something nice. Sometimes you just need to find the right dealership and the right people who are willing to do their job and give you a fair chance. Thank you, Thurman, Brooke, and everyone at TriCity Auto for making what is usually a stressful process one of the best vehicle-buying experiences we’ve ever had.

I’ve bought vehicles before, but this was the first time I’ve ever felt like someone at a dealership was genuinely in my corner. I spent months looking for the right truck. Between inventory, pricing, and my credit history, it seemed like most places either didn’t want to deal with me or had already made up their minds before giving me a chance. I understand that business is business, but it gets old feeling like you’re being judged by mistakes you’ve made in the past instead of the work you’ve put in to turn things around. Then I met Thurman at TriCity Auto. He treated me with respect from day one. He listened, worked hard, and never made me feel like I was wasting his time. Instead of focusing on where I’d been, he focused on where I am now. That meant a lot to me. What stood out most was that Thurman wasn’t just trying to sell a truck. He genuinely wanted to help me get into the truck I wanted. He kept working for me when it would’ve been easier to move on to the next customer. That’s something you don’t see much anymore. I drove away in a truck that I absolutely love, and I honestly couldn’t be happier with the experience. If you’re looking for a vehicle and want to deal with someone who’s straightforward, respectful, and willing to put in the work, ask for Thurman at TriCity Auto. Thanks again, Thurman. I appreciate everything you did for me and my family.

I love the vehicles I have got from them and they are wonderful there they got tons of great cars

Man I man...once they get you in a car it's like they have a whole personality change. Will not help you stay in your vehicle, will repo even if you are told by staff that your payment can be a day or "as long as it's paid on Monday you will be fine". Had some documents in my car that got repossessed birth certificate, social security card, bank card, presents for my grand daughter that were just purchased... I was told no that I could not pick up my belongings unless I had the repo fee and the keys... Well needless to say my credit score has dropped 143 points in the matter of 1 weekend and not by my doing... And the staff even borrowed money from me cause they were broke and couldn't even afford ramen noodles to have something for supper... Thanks again for suck a wonderful and educational experience... Hope those noodles were good and all the time you spend using my identity.

Went in to purchase a vehicle Amy was amazing went smooth got my vehicle drove home that night the next morning drove to work and passenger front hub snapped in half contacted Jason worked a deal where they were going to help me get a hub and I was going to put it on. Upon talking more decided to have them pick the vehicle up all the while keeping in contact with Jason he told me to call him in a few days to figure it out about another vehicle after he talked to Steve. Tried to call several times and he was always busy understandable. He specifically said he would do everything to help me get into another car went up there this morning to talk with him and he ignored me for until I walked up to him then was very rude and unprofessional only asking if I had more money all the while refusing to refund the down payment I had already gave them. Keeping in mind that it hadn’t even been 12 hours since I bought the car that it broke down. Luckily I didn’t have my children in the car. I have bought a few other cars from them with no issues so I trusted them to make another purchase. It’s so sad to see how it has gotten to be where all they care about is taking your money and not caring if you the vehicle is actually safe to be on the road very disappointed this time around