TCA Auto

I literally landed in Hawaii and came straight to this dealership something told me that if I wanted a reliable car with an effortless process this place would be the place to do it. David and Aiyeen were so helpful and understanding. They close at 6pm and with a simple phone call they were willing to wait for me and we got done at 7. I appreciate them for this so much

Everyone was extremely helpful. I live on the big island, and they managed to handle everything, and work with me seamlessly. It was a very worry free process, and the vehicle was even better than expected. I’ll definitely be purchasing all future vehicles through TCA Auto.

Went into the business with a used corolla in their lot in mind, first impression was that it was extremely cluttered and disorganized, all keys to vehicles in one place unlocked and open, took 10 minutes to search for the vehicle to see if it was even in stock, only to tell us that they sold it over the weekend. He didn't really say anything after that, and it was like prying answers out of him, we asked if there was anything similar and he pulled a similar Hyundai out after another 10 minutes of searching on the computer. I asked him a few questions about the vehicle and he didn't elaborate on basically anything I said, after that I asked if he had the Warranty Information and he said "I don't think so". very helpful.... this was a very unprofessional, and disappointing encounter with TCA Auto...

I went there in hopes of purchasing a vehicle as i opened door i had noticed sand all over vehicle that not the best part as i started car and turned on AC chopped up roaches flew out the AC ducks was crazy . Clearly they didnt car how they showed the vehicle. Most definitely will not be giving them any type of business every horrible. The man on the other hand who showed me the vehicle was just as shocked as me upon looking at the vehicle and it appearance.

I'm ready this review to warn other customers of TCA's business policies and what happened to me as a customer. I purchased a vehicle used as is based on the condition of the vehicle. I did test drive the vehicle but for 15 minutes. No lights are warning signs came on. They sold me the vehicle knowing there was an engine issue and that I was shipping the vehicle an extra cost of $700 to a neighboring island. Also, because it took time for the purchase of the vehicle and organizing the shipment I incurred rental vehicle costs. A representative from TCA Auto drove the vehicle from their dealership to Young Brothers in Honolulu The distance between the two would have made the engine act up and the radiator go dry. Upon arrival the temperature warning light was already on in the vehicle and I could smell smoke. We drove immediately to the gas station and check the water and gas and filled it. I was still concerned since the temperature light was on. My daughter drove the vehicle 16 minutes and 10 mi to our home. I was concerned about her driving the vehicle I had a neighbor come over and just check everything out including tire pressure. The next day she drove the vehicle back from the house to my office which is about the same distance 10 miles and 16 minutes depending on traffic. By the time she got to our office the engine was acting up and shut off. We had another person come to check out the vehicle to find out what was going on so we could let the dealership know the problems we were having with the vehicle. We reached out to the dealership to inform them of the difficulties we were having with the vehicle. They never offered to return the vehicle and refund our money. We felt like we were in a bind because I couldn't purchase another vehicle I have multiple car loans two daughters with two loans that I have cosigned on. I made an agreement with TCA Auto so they could take the vehicle back and absolve the loan. They made me pay the return fee of the vehicle and refunded me $500 of the $3,000 I put down on the vehicle. I made this agreement so we could move forward I couldn't afford to continue paying for rental car costs and a loan at the same time. I felt like the dealership was going to drag it out and not pay me the money that was due to me based on the situation. After they've received the car and the loan was absolved I did reach out to BBB to let them know the situation. I'm warning others about this car company Do not purchase a car from them. Obviously, they have no care or concern what type of vehicle they're selling you no business ethics and customer service is horrible. All they cared about was their bottom line. I spent almost $1,000 a month in rental costs waiting for the vehicle to arrive and then once it did rental cost because it didn't work the entire time I had it in my possession. They only gave me two options They actually offered two options to take off $1,000 off the sale price if I kept it. Or I could return the car pay the return fee for shipping get $500 back and the loan absolved. Of course, that's the option I took due to facing the fact our family was facing hardship through not only paying the loan on a vehicle but also paying $1,000 a month in rental car fees. Returning it within the 30 days also saved me a lot of money in the return shipment with young brothers. It was apparent TCA Auto was not going to refund any of my money and only drag this out creating more of a hardship on my family. Do not use this company. If you're looking to purchase a used vehicle purchase it from a car dealership that has used and new cars on it. I did learn something from the experience and that those dealerships have to hold a higher standard of customer service and they would have immediately return the vehicle not charged me and paid the shipping fees.