Genesis of West Palm Beach

After a disappointing experience at another dealership, we decided to come here. We are so glad we did. From the moment we arrived, Mr. Nelson welcomed us with professionalism and genuine kindness. He was knowledgeable, attentive, and never once made us feel pressured. What truly stood out was how well he listened to our needs and made us feel valued throughout the entire process. Mr. Alex, the manager, and Mr. Elvins in finance also went above and beyond to ensure everything went smoothly. Overall, it was an outstanding experience, and we can confidently recommend this dealership to anyone looking for excellent service and a stress-free car-buying process.

I had an exceptional experience working with Henry Cabrales, Service Manager at West Palm Hyundai/Genesis. Henry is incredibly helpful & attentive. He makes sure all of my car needs are handled quickly and professionally. What impresses me most is how efficient and responsive he is while still making you feel valued and taken care of. I highly recommend working with him if you want a smooth, stress-free service experience.

I had a great experience working with Nelson when purchasing my Genesis. From start to finish, he made the entire process smooth and straightforward. What I really appreciated was that there was no back-and-forth or pressure—he was upfront, honest, and respectful of my time. Nelson made sure everything was clear, answered all my questions, and handled the deal efficiently. It’s rare to find someone in sales who values a hassle-free experience as much as he does. If you’re looking for a stress-free car buying experience, I highly recommend asking for Nelson.

I am so happy with my experience getting my new GV80 coupe!! I was made to feel like a VIP from start to finish! From the correspondence before my visit to the dealership, to the sales department with Jack and Glenn, to the finance department with Elvin, and the follow-up calls after to check-in. It all made for the absolute best vehicle buying experience I've ever had! Coming from a long time relationship with a different car brand, I have to say every step has made a huge impression on me and won't be lost when the time comes for my next vehicle! Thank you all for making the switch to Genesis nothing short of amazing!

Before purchasing my 2022 BMW X3 from this dealership, I read a lot of reviews and saw mixed feedback, so I was definitely a little apprehensive going in. It did take some time for a salesperson to initially get back to me, which wasn’t the best first impression. However, once communication got going, the overall buying process was fairly smooth and straightforward. I’m very happy with my vehicle purchase overall—the BMW X3 is a great car, and the dealership did honor their promise to replace the two front tires, which I appreciated. That said, I was disappointed that they were unable to locate the second key fob as originally discussed. What added to my frustration was the lack of follow-up communication from my salesperson (Gleen) regarding both the tires and the second key. After the sale, my text messages went unanswered, which made the customer experience feel inconsistent. So overall, I have mixed feelings about my experience. I’m happy with the vehicle and it’s condition itself. I appreciate that some promises were kept, but communication and post-sale follow-up could definitely be improved. Great vehicle, decent buying process, but customer service after the sale needs work.