Prime Motors, Inc

service I received here was absolutely amazing! Ygor seller worked very hard to meet my needs and exceeded my expectations. True definition of customer service and genuine care for others!Thank you

Went in there to look around, Bruce got me in a jeep, worked his tail off to get me in what I wanted, got me a decent amount for my car, set me up with workable payments. He's a good people person doesn't push you into something you don't want. If you stop, go talk to him

I purchased a vehicle from Prime Motors while in Colorado and flew to Florida to pick it up. Rachael was incredibly accommodating and made this relatively complicated process very smooth and stress free. Buying used cars can be risky, and the onus is always on the buyer to do their due diligence. Even though I was out of state, Prime made the process of independent mechanic inspection easy and the vehicle checked out. I am happy with the purchase and would use this dealer again in the future without hesitation.

Heidi assisted me buy my car 2 -3 weeks ago.she had me sign paperwork but unable to answer questions about registration process, title, time frame to send, non working radio, etc. if Heidi was new trainee she needed more assistance from management team during my purchase. If she wasn’t yet capable of being completely in charge of a dealership all day then she should not have been. I’m not frustrated with Heidi as much as disregard of respectful customer service. I did note that Heidi made multiple attempts at contacting her superiors re my questions during purchase with no response from them.Heidi did not have support. Of course mistakes happen-I’m frustrated at the way in which your business treats customers re my attempts at follow up re this mistake. I had to follow up because Michael did not- read rest. My car ended up losing a lot of air from front tire, found it had a nail in it. dealership should have noticed something like that&other front tire had almost twice the psi. I get call from a manager Michael ( 3 days ago) that he needs my signature on title as getting ready apparently to send in docs. Signature on title seems very important when selling a car, to me anyway. States he will drive up to my residence after work to have me sign it, will text me when he’s on his way. Heard nothing from Michael since (until this review!!) causing me /forced me into trying to contact him. called Prime Motors three times now over 3 days and same man keeps answering, states he will relay my message about title to Michael. But never heard from Michael after those promises. ? Today that same man (accent) hung up on me after telling me he will give me Micheals private number. I texted him ( he was not in office but his own phone when he called back) and asked him to yes please give me Michaels number. NO RESPONSE TO TEXT / no explanation of hang up. Prime Motors phone rings and rings with no message service. EXTREMELY POOR CUSTOMER SERVICE LACK OF COMMUNICATION NO CALL BACKS HANG UP ON THEIR CUSTOMERS FOR NO REASON I do not recommend Prime Motors

If I could rate 0 starts I absolutely would, owner is not a man of his word, takes advantage of hardworking people. The employees lie about the vehicle's spects. O% Trustworthy, sold us a vehicle that "had no accidents", come to find out it had a hit on the side. Also before purchasing we requested to please fix the engine light the vehicle had, they only deleted the code and lied about the vehicle's condition. "Repair shop" looks like a junkyard, they left the vehicle with the hood open under the rain for days to rust "while they were fixing it". Thankfully we are honest people and the financing company requested their money back. The sad thing is we now have to go to court to fight for our down payment that we worked so hard for, on top of all the wasted time and unpleasantness. At first they were friendly but as soon as we called them out on what they did all customer service became nasty. Would not recommend in a million years.