Motorcar West

Very happy Massachusetts customer right here! I cannot thank Dave enough for the amazing customer service and for the vehicle he put me in! I’m amazed at how he was able to get me approved so easily after being turned down by so many people and he didn’t run my credit up like most dealers or salesmen do. I drove off that lot feeling myself in my new car! ❤️ Thank you so much for making everything a smooth process for me with no hassles from beginning to end and I’ll definitely be sending people your way! Go to Dave, he’s your guy!

Dealt with Matt, he was great! Bought a car right off the showroom floor! He worked with us and made a deal that worked for all of us! My husband got his dream car and we didn't break the bank!

Shout out to Marilyn, Matt and Dave at Motorcar West in Manchester! Phenomenal customer service. They made this process very easy and even stayed after hours when I was running late! Highly recommend this dealership. Awesome car. 1 owner used Ford Focus....low mileage. They made me feel comfortable, like family and I didn't feel at all pressured. I highly recommend them for your next purchase!! Thanks again!

Everyone who works for this dealer is top notch. Seriously. Salesperson Joey was extremely helpful and let me take two test drives before making my final purchase decision on my gorgeous Black 2013 Jaguar XJ. He was very up front about pricing, and even turned his computer monitor around to show me, line by line, what I was paying for. No other car dealer I have been to would be willing to do this. Finance manager Dave was amazing at getting me the best possible interest rate and explaining warranty options without being pushy. Back in the service department, Devon worked tirelessly on the car to get it ready for me to pick up. My car received literally thousands of dollars worth of dealership quality service included as part of the purchase to make sure it was perfect when I got it. Despite delays in parts delivery that were not the fault of anyone at Champagne West, my car was available for pick up in a reasonable amount of time. Of course, I couldn't forget about Picasso in detailing. He truly is a master at the art of detailing cars. In just a few hours, he got my interior spotless and genuinely knows how to get a black car looking sharp. I am so thankful for the level of care and service that Champagne West provided me, and I highly recommend purchasing your next pre-loved vehicle from them. Edit: It's been over a year since I purchased this vehicle, and the only issue I've had is an old battery. Turns out it was the original 7 year old battery, so of course it was time to get it replaced. I simply cannot believe that I've driven over 1 year, 15,000 miles in this gorgeous luxury ride with no problems other than maintenance! Champagne West gave me a truly great deal on a gorgeous vehicle! I still get compliments everywhere I go. Thanks again!

We purchased a 2010 Acura RDX from this dealership and had one of the worst car-buying experiences. After seeing the car, we noticed issues with the air conditioning and paint. Dave assured us these would be fixed, and after we placed a deposit, it took about two weeks for the “repairs” to be completed. However, the problems were not resolved. Dave later told us they were waiting on a part and would fix it once it arrived, but we are still waiting for an update. We took the car to a local shop and were told it needs a new A/C compressor, with a repair estimate of over $1,000. We should not have to spend that kind of money on a vehicle we just purchased. While our initial interaction with Dave was nice, based on our experience, we would not recommend buying a car from this dealership.