CarMax

I found my dream car online, had it shipped here, did my paperwork online before it got here, test drove, and then purchased it in one of the easiest processes. And every step of the way the Amarillo Car Max staff were so courteous and helpful. Shout out to Wima, who made sure everything was ready before I even went to Car Max and Jose who handled everything once I got there. Top notch service all around!!

I was very skeptical of the CarMax process, as it was quite different from any other car purchase I had made in my life. There is basically no haggling over what they want to give you for your trade in or the car you are looking to purchase. And if you are willing to pay transport fees, they actually have an excellent selection of cars to choose from. They also give the buyer a 10 day return policy. Who does that? What I found at the Amarillo CarMax store. 1. No pressure at any stage of the transaction. There was no "Let me talk to my manager" or trying to convince me to consider another alternative. 2. Friendliness and competence. Jesse, Kiennan and Chloe answered every question I had (and I had a lot). All the information they shared with me turned out to be spot on accurate. I was skeptical and when it was all said and done, everything I was told was accurate and up front. I expected issues and ended up fairly impressed at the experience. 3. Regardless if I spoke with an Amarillo salesman or an online specialist, the information was upfront and accurate. When I had a question about a car on a lot in Florida, they connected me to a salesman at that location and he answered every question about the car while he was standing there and in no way conveyed that the call was an imposition. With the online presence, you can basically go into the physical store knowing the deal you are going to get. Do your due diligence at the house and your on site visit will be a piece of cake. I certainly will consider them again for my next car purchase.

I researched to find the best vehicle for my needs, then researched availability. I looked at several avenues and found Carmax had a few choices I could have shipped that matched my narrow focused need. I chose the closest one even though it was only an 8 hour drive away. Should have driven up there to buy it, since it took nearly 2 weeks to arrive. Other than the wait, the entire transaction was easy and painless, and the next vehicle purchase will likely be through Carmax because of the ease of making the deal. The folks at my local Carmax were wonderful, the vehicles was as described, and the entire local piece of the deal were fantastic. 4 stars only because of the wait.

The Amarillo location just told me that 6 year old weathered tires are safe and they won't replace them or even split the cost of replacement. Worst customer service. You would think after dropping 22k on a vehicle it would at least have safe tires. Update Carmax still says these tires are good. I bought new tires since they wouldn't back up the vehicle they sold. Last pictures are the "good" tires that I had to Replace. Do better Carmax

I purchased a 2021 Hyundai Elantra from CarMax in early March 2026. Within the first 30 days, the car completely shut down. CarMax replaced the battery, and I hoped that solved the problem. A week or two later, the car began hesitating and stalling while driving. Since I was just outside CarMax’s 30-day warranty, I was directed to use my MaxCare coverage. Unfortunately, the RepairPal-approved shop I was sent to couldn’t find anything wrong, even though the problem continued. After months of frustration, I took the car to the Hyundai dealership. They diagnosed it as needing a new transmission. Thankfully, the vehicle is still covered under Hyundai’s 5-year powertrain warranty, because that is what is now being used for the repair. The car has been sitting at the dealership for about a month waiting for Hyundai’s warranty approval. I’ve owned this vehicle for only a few months and have spent much of that time dealing with major mechanical issues instead of enjoying it. I expected a better inspection process before the vehicle was sold, and I expected a smoother experience when problems arose so soon after purchase.