Auto Mart USA

Overall I am very happy with my experience at Auto Mart USA in Parker. They were very flexible working with me as I was an out of state buyer. Delma was polite, attentive, and eager to help. If she couldn’t answer a question, she made sure to get someone who could. I appreciated that they seemed to work well as a team. GM Paul made sure everything ran efficiently as possible. My only criticism is the coolant reservoir was low and the windshield washer doesn’t spray. Outside of that, the truck is in excellent condition and I got a great price. I would absolutely recommend them to others! Thank you everyone for all your help.

I was searching for a very particular vehicle, and unfortunately had some extenuating circumstances to work around with having unconventional income after being medically retired from the Army. I found the Subaru Ascent that I had been looking for, in the exact color that I wanted, and to boot, the mileage was low, with a very reasonable price for being the higher end trim/feature package. I submitted an online inquiry regarding the vehicle from their website and was very expeditiously contacted letting me know the vehicle was indeed still available. I worked with Cesar Garcia throughout the process, and he was spectacular! From inquiry to sign and drive was just a couple days, mostly due to the fact I live up in Boulder County and they are in Parker (they also have another dealership in Aurora). They worked out a deal that was mutually agreed upon as far as duration of loan, monthly payment, and percentage rate! Everyone I encountered at their Parker dealership from Cesar, my salesman, to the finance manager, and general manager were all very kind, considerate, and thanked me for my service, which is always nice. Their Parker dealership had a very robust variety of brands and types of vehicles. All of their vehicles must pass a rigorous 150 point inspection. The Subaru Ascent that i bought had been through that inspection and they replaced the brakes, all wipers, synthetic oil change & fluid top off, was nearly full with gas, and had been detailed inside and out. Also a super cool minor but important detail is that upon my arrival, my vehicle was proudly displayed right out front of their office building! Speaking of the office building, it is nearly brand new inside and out, clean, organized, inviting and full of good vibes. I highly recommend working with Cesar Garcia as he works expeditiously to get you what you want, and within the terms you’re seeking — expeditiously, and not at all pushy, instead very communicative via text or phone if you’re not local to Parker. In person is very much the same while the deal is getting finalized, in my experience. The finance manager and I had great conversation while finalizing the financing, and he put all documents on a thumb drive which is nice in this day and age, compared to a bulky envelope full of various documents. A couple days after the purchase they contacted me to see if I was happy with my new vehicle and checked to see if there was anything else they could do for me, which is very kind and considerate. Again, whether you’re employed, retired, disabled, own a business, have unconventional income, they work diligently to get you the vehicle you want, with favorable and desired terms that meet you and them in the middle so you can leave excited about your new whip and have confidence financially, Thank you Cesar Garcia, and Auto Mart Parker for everything. 10/10 recommend!

I rarely write reviews, but this experience absolutely deserves it. From the moment I walked into this dealership’s service department, everything was handled with a level of professionalism and efficiency that is honestly hard to find these days. The team diagnosed the issue quickly, explained everything clearly, and—most impressively—completed the work the same day. No delays, no runaround, just straight execution. What really stood out was the communication. I received immediate follow-up text messages with updates every step of the way. I never had to wonder what was going on with my vehicle—they kept me fully informed the entire time, which gave me a lot of confidence and peace of mind. The quality of the work was excellent, the turnaround time was unbelievably fast, and the customer service was top-tier. You can tell this team takes pride in what they do and respects their customers’ time. If you’re looking for a dealership service department that is honest, efficient, and truly professional, this is the one. I wouldn’t hesitate to come back again or recommend them to anyone.

My daughter bought a car from there about a month ago. Trey was helping her didn’t have her sign the final paperwork and the numbers for financing we’re off because the credit wise numbers that their system was pulling or not the credit wise numbers that she actually had on her credit report we went back because my other daughter was going to purchase a car and we met up with Paul we sat in the office and discussed different options and he was very informative and helpful. This was just before Thanksgiving when they were going to have all of the paperwork put together on my daughter’s Account that had purchased a car and they were going to see what they could do about re-running her actual numbers instead of the ones that their system was pulling it is now been three weeks. She’s not gotten a phone call or any follow up from PAUL or Trey so her payments are still the same and having had the car for a month now the check engine light came on this morning. I’m not sure how a new car can have the check engine light come on, but I’m sure when she goes back. They’re gonna charge her to take a look at it. There were some points of this experience that we’re good and some that were just not as great the follow up is the most important and that’s where they lack. It took two hours when we did get there to get anything taken care of and everybody was kind of lollygagging back-and-forth and kind of doing what they wanted to do. If you’re looking for a car definitely shop around there are different dealerships around the area and see which one would be a fit for you if you like, paying more for a car and having no follow up and paperwork, not signed then this might be the dealership for you if you would like a more professional experience where people will actually follow up with you and you don’t have to call them when they said they call you then definitely shop around Very disappointed with this location and the fact that my daughter now has to make car payments for the next few years to pay it off and she was also told by the owner that he was losing money by selling her the car 10 out of 10 do not recommend this location, hoping they can turn it around but it would be Tragic that it took a review to get anybody to respond. Customer service is the most important and trust when people are purchasing, all of which have been blown out the water by the lack of follow-through and professionalism, and making sure that this deal was done properly.

I am frustrated with AutoMart at this time. I have an appointment this morning and expect both problems to be handled as I just barely bought this car from them. I will update my review after this appointment. But thus far not impressed. Update: I’m too angry to write an update about the situation, specifically, at this time. It would just be hateful. Note to add- squeaking and grinding brakes are not normal. Are not safe for my 3 year old. And I will not be told otherwise- even if you couldn’t “replicate” what I’m experiencing on your >15 evaluation. I DRIVE IT EVERYDAY. The service guy was extremely nice though I would like to give credit there.